Privacy Policy

1. Information We Collect

• Personal Information: Name, email address, phone number, shipping and billing addresses.
• Payment Information: Credit/debit card details, UPI, or any other payment method used for transactions.
• Device & Browser Information: IP address, browser type, device type, operating system, and usage statistics.
• Order History: Details of purchases, returns, and refunds.
• Customer Support Communications: Messages, inquiries, or complaints submitted via contact forms, email, or chat.

2. How We Use Your Information

• Process and fulfill your orders, including payments and shipping.
• Improve our website, customer service, and user experience.
• Send order confirmations, updates, and support responses.
• Send marketing emails, special offers, and promotions (you can opt out anytime).
• Prevent fraud and unauthorized transactions.

3. How We Protect Your Information

We take strict security measures to protect your personal data, including:

• SSL encryption for secure transactions.
• Secure payment gateways (we do not store card details on our servers).
• Limited access to sensitive information.
• Regular security updates and monitoring.

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to improve your browsing experience. These help us:

• Remember your preferences and login details.
• Analyze website traffic and user behavior.
• Personalize content and advertisements.

You can modify your cookie settings in your browser at any time.

5. Third-Party Sharing

We do not sell or rent your personal data. However, we may share information with:

• Trusted third-party service providers for payment processing, shipping, and customer support.
• Law enforcement if required by legal obligations.
• Advertising and analytics partners (Google Analytics, Facebook Pixel, etc.).

6. Your Rights and Choices

You have the right to:

• Access and request a copy of your personal data.
• Request corrections or updates to your information.
• Delete your account and personal data (subject to legal requirements).
• Opt-out of marketing emails.

To exercise these rights, please contact us at contact@pandasbay.com.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill our contractual and legal obligations. The retention period depends on several factors, including:

• Legal Compliance: Certain financial records and transaction data are retained to comply with tax and regulatory requirements.
• Customer Service & Support: If you contact us regarding a past purchase, we may need to access past order details.
• Security & Fraud Prevention: Retaining specific data helps us prevent fraudulent transactions and ensure platform security.

Once the retention period expires, we ensure secure deletion or anonymization of personal data to prevent unauthorized access.

8. Children’s Privacy

We do not knowingly collect or process personal data from children under the age of 13. If we become aware that we have unknowingly collected personal data from a child, we will take immediate action to delete such information.

Parents and guardians are encouraged to monitor their children’s online activities and educate them about responsible data sharing.

9. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect legal, technical, or business changes. Any modifications will be posted on this page, and if significant changes are made, we will notify users through email or website notifications.

It is advised that you review this policy regularly to stay informed of any updates regarding the handling of your personal information.

10. Contact Us