At Pandas Bay, we strive to ensure customer satisfaction with every purchase. If you are not completely satisfied with your purchase, you may be eligible for a return under the following conditions:
Second-Hand Phones: Can be returned within 15 days of purchase if there is no physical damage.
Manufacturing Defects: If the device has a verified manufacturing defect, you are eligible for a 100% refund.
Accessories: Can be returned within 7 days of purchase if they are unused, in original packaging, and in resalable condition.
2. Non-Returnable Items
Certain items cannot be returned, including:
Products with physical damage caused after purchase.
Items that show signs of wear, modification, or unauthorized repairs.
Accessories that have been used or are missing their original packaging.
Digital products, gift cards, and software.
3. Warranty Policy
All second-hand phones come with a 6-month warranty covering manufacturing defects. If your device develops a defect within this period, we will repair, replace, or refund it based on the issue and availability.
4. How to Request a Return
To initiate a return, please follow these steps:
Contact our customer support team at contact@pandasbay.com or call us at +91 9020228893 / +91 6238028893.
Provide your order number and a brief explanation of the reason for the return.
If applicable, attach clear images of the product showing the issue.
Our team will verify your request and provide return instructions.
5. Refund Process
Once we receive and inspect the returned item, we will notify you regarding the approval or rejection of your refund. If approved, your refund will be processed as follows:
Original Payment Method: Refunds will be credited back to your original payment method within 7-10 business days.
Store Credit: If preferred, you may opt for store credit, which can be used for future purchases.
6. Exchange Policy
If you receive a defective or incorrect product, you may request an exchange instead of a refund. Exchanges are subject to product availability.
7. Shipping Costs for Returns
Customers are responsible for return shipping costs unless:
The product has a verified manufacturing defect.
An incorrect item was shipped.
In these cases, we will provide a prepaid return shipping label.
8. Late or Missing Refunds
If you haven’t received a refund within the specified timeframe, please:
Check your bank account or payment method again.
Contact your bank or payment provider, as processing times may vary.
