At Pandas Bay, we ensure that all second-hand phones sold through our store are thoroughly tested and certified for quality. We provide the following warranty coverage:
Second-Hand Phones: Covered under a 6-month warranty from the date of purchase for manufacturing defects.
Accessories: Warranty coverage varies by product. Please check the individual product details for warranty information.
The warranty covers only manufacturing defects and does not include physical damage, liquid damage, unauthorized repairs, or normal wear and tear.
2. Return Eligibility
We accept returns under the following conditions:
Second-Hand Phones: Can be returned within 15 days of purchase if there is no physical damage.
Manufacturing Defects: If the device has a verified manufacturing defect, you are eligible for a 100% refund or replacement.
Accessories: Can be returned within 7 days if unused, in original packaging, and in resalable condition.
3. Non-Returnable Items
We do not accept returns for:
Products with physical damage after purchase.
Devices that have undergone unauthorized repairs or modifications.
Used accessories without original packaging.
Digital products, software, and gift cards.
4. How to Request a Return
If you wish to return a product, please follow these steps:
Contact our support team at contact@pandasbay.com or call +91 9020228893 / +91 6238028893.
Provide your order number and describe the reason for the return.
If applicable, attach clear images of the product showing the issue.
Our team will verify your request and provide return instructions.
5. Warranty Claim Process
If your product develops a defect within the warranty period, you can claim warranty service by:
Contacting our support team with your order details.
Providing images or videos showing the issue.
Shipping the product back to us for inspection.
Once verified, we will either repair the product, provide a replacement, or offer a refund depending on stock availability.
6. Refund Process
Once we receive and inspect the returned product, we will process your refund. The refund will be issued through the original payment method within 7-10 business days. If you prefer, we can also provide store credit for future purchases.
7. Exchange Policy
We offer exchanges for defective products, subject to availability. If an identical replacement is unavailable, we may offer a similar product of equal value.
8. Shipping Costs for Returns
Customers are responsible for return shipping costs unless:
The product has a verified manufacturing defect.
An incorrect item was shipped.
For eligible returns, we will provide a prepaid return shipping label.
9. Late or Missing Refunds
If you have not received a refund after the specified timeframe, please:
Check your bank account or payment method again.
Contact your bank or payment provider, as processing times may vary.
